Last updated: 17 June 2026
SkillSphere operates on a success-based model: you only pay when you successfully hire. This policy sets out when fees apply, how our replacement guarantee works, and when refunds are issued.
There is no cost to brief us, receive shortlists or interview candidates. A placement fee becomes payable only once you confirm a hire sourced through SkillSphere and they accept your offer.
Every placement is covered by our 90-day guarantee. If a placed candidate leaves or is found unsuitable within 90 days of their start date, we will source a replacement at no additional placement fee.
If we are unable to provide a suitable replacement under the guarantee within a reasonable period, you may request a partial or full refund of the placement fee, prorated against the candidate's tenure.
Priority Express fees cover the prioritisation of your search and are charged when the Express search is initiated. As they fund work performed immediately, Express fees are non-refundable once the search has begun.
Submit refund requests in writing to billing@skillsphere.uk within 30 days of the relevant invoice. Include the role, candidate and reason. We aim to review and respond to all requests within 10 business days.
Approved refunds are issued to the original payment method. Once approved, please allow 5–10 business days for the funds to appear, depending on your bank or card provider.
Contact our billing team at billing@skillsphere.uk or write to us at 45 Tithepit Shaw Lane, Warlingham, United Kingdom, CR6 9AS.
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